Sensorielle Spa: Frequently Asked Questions (FAQ)

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Sensorielle Spa: Frequently Asked Questions

This page is meant to answer some questions that have come up about our services and programs. Please feel free to email us with any additional questions, or suggestions for this page.

What type of payments do you accept?
We accept Visa, Mastercard, Discover, AMEX, Spafinder, SpaWish, Wayspa, Sensorielle Gift Certificates, Downtown Boulder Gift Cards, and cash for services and retail; cash is preferred for tips (tips are appreciated but not expected).

How do monthly memberships work?
You pay a monthly amount (there are four membership options) and we charge your credit card that amount each month on the day you sign up. You will receive 10% off all retail products for the duration of your membership, four 20-minute free siestas (a nap on our luxurious tables with relaxing music, and a gentle zen clock to wake you) per month, a free enzyme treatment with all facials, and 10% off services outside your membership. Check out our membership page for more details.

What is your Cancellation Policy?
Arriving late will unfortunately limit the time for your treatment. As all treatments are reserved especially for you we will charge 50% for treatments cancelled with less than 24 hours notice. Please note that you will be charged 100% of the price if you miss your appointment without prior cancellation. Therapists are compensated only based on what our clients pay, and therefore same-day appointment time changes will incur a $25 fee to ensure compensation. We hire only the best therapists we can find, and this policy helps to ensure we keep them! Thank you for your business and respecting the time of your practitioner.

Where should I park?
We validate for 1 hour in all City Parking Lots. The most convenient lot to us is the lot above the RTD bus station at 14th and Walnut (turn right/East on Walnut from 14th). We validate for 2 hours in the One Boulder Plaza building only for packages and 2+ hour treatments. We have a limited number of validations for the One Boulder lot. Unfortunately we do not have a way to validate for shorter treatments at One Boulder. Saturday and Sunday, all City lots are free, and street parking is free on Sundays.

Are you still a non-tipping spa?
We are no longer a "non-tipping" facility. Based on feedback, some clients liked not feeling pressured to tip, and some clients wished to leave a tip as a token of their appreciation, but were not able to. We feel when clients are told they are not allowed to tip, this blocks "green energy flow" even though sometimes clients understood the reason behind our philosophy. Therapists were not allowed to accept even cash tips which created some confusion and negative feelings with both therapists and clients.

The idea behind our non-tipping philosophy was to be viewed as the wellness center we strive to create rather than just a service facility. You wouldn't normally expect to tip a doctor, nurse, naturopath, or homeopath. However after practicing this idea, and receiving feedback, we do realize that these practitioners usually make a higher wage. Clients can leave a tip if they would like to. Cash is our preferred method.

We wish to emphasize that our clients are welcome to come in for services and not feel obligated to leave a tip. Tips are a nice surprise bonus. We absolutely honor our clients who enjoy the "non-tipping" atmosphere. We leave it up to you to decide what feels right, without judgement.

Are you still offering "pay-what-you-can" or sliding scale?
In 2009, Sensorielle explored the rewarding idea of becoming a "pay-what-you-can" day spa for all services. We have learned many lessons in boundaries, value, and what it means to be a community provider from this experience. We enjoy giving back to our community. Due to valuable feedback from our clients, a transition in staff, and an in-depth review of our structure, we have grudgingly decided to eliminate this program. We feel there are other ways we can give back, and we welcome your suggestions!

An interesting lesson/message has come from our experience with "pay-what-you-can". When one is able to pay full price for a luxury spa service (keep in mind, we offer many extras and the highest quality products), it is empowering, just as it is empowering when you can purchase a nicer car, house, or handbag. And even more so when you are actually taking care of YOU. While we understand the economy has been a tough climate the past few years, we believe that it feels good when you can truly value monetarily what you decide to spend your hard-earned money on. When one saves up or budgets for a spa treatment, it is very rewarding. If you are truly in need, and we absolutely believe everyone deserves caring and healing, please contact us. We may be able to work something out on a case-by-case basis and depending on the therapists on staff.

Please visit our spa fundamentals page for tips about what to expect for your spa day.

Should you have questions about Sensorielle Spa or wish to purchase any of our spa treatments or pure botanical products, please feel free to contact us at:

Sensorielle Spa
1801 13th St, Ste 150 (One Boulder Plaza)
Boulder, CO 80302
phone 303.247.9932
fax 303.247.0062
email: experience@sensoriellespa.com

Hours: Monday - Saturday 10:00 am to 7:00 pm appointments, 12-5 store hours, Sun 12-5